Service and support

We stay with your system.

When you need help, you talk to the developers who built your system. Remotely via TeamViewer or on site at your premises.

Remote support

Remote support via TeamViewer.

We solve many questions directly on your computer, without travelling. For this, we use TeamViewer QuickSupport.

01
Call us
Call us on +49 5622 930807-0. We will arrange the session with you.
02
Start the program
Download TeamViewer QuickSupport and start it. No installation is needed.
03
Tell us the ID
Tell us the ID and password shown. Without this information, no connection can be established.
04
Solve it together
We connect to your computer. You see every step and can end the session at any time.

SoftwareTeamViewer QuickSupportfor Windowsfile to follow
[PLATZHALTER: Datei Qsigma-QuickSupport.exe hochladen]

The program is hosted on our own server. You can read how data is processed during a remote support session in the privacy policy.

On site

If a question cannot be solved remotely, we come to you. Our multilingual team supports systems worldwide.

Adaptations

Mechanics, electrics and InnoMeas come from us. That is why we can adapt your system when your task changes.

Measurement templates
Measuring new parts.
With the wizards in InnoMeas, new measurement templates are created quickly. If you wish, we will do this for you.
Interfaces
Connecting to new systems.
PLC, fieldbus, databases, qs-STAT or your own format: we implement new interfaces in InnoMeas.
Mechanics
Extending fixtures and axes.
For new part sizes, we adapt fixtures, axes and sensors.

Measurement service

You need measurement results but not your own system? We measure your parts as a service, for example samples from development and prototyping.

Service contact

The fastest way is by phone. For requests with photos or measurement data, use the form or send us an email.